We looked during several cloud-based companies that offering omnichannel services, and Bright Pattern was a usually one to yield all we need to support a Fortune 1000 clients and a at-home agents in a scalable, reliable, and super easy-to-use package.
SAN BRUNO, Calif. (PRWEB)
May 22, 2018
Bright Pattern, a heading provider of omnichannel cloud hit core software, helps Omni Interactions urge patron knowledge by lenient agents with innovative collection to work over mixed channels in any combination, seamlessly.
Omni Interactions provides talent and record to assistance companies enlarge or renovate their existent hit core operations. Unlike “brick-and-mortar” centers, a Omni Interactions indication combines at-home (or remote) agents with a cloud-based infrastructure for a truly virtual, rarely efficient, cost effective solution.
Omni Interactions indispensable a cloud-based, enterprise-ready, hit core height that was also easy for remote agents to use. It had to confederate with a several CRMs and applications that a business used. In addition, in sequence to yield differentiated experiences, it indispensable to support mixed channels in a approach that creates switching from one to another totally pure to both a patron and a client.
“We looked during several cloud-based companies that offering omnichannel services, and Bright Pattern was a usually one to yield all we need to support a Fortune 1000 clients and a at-home agents in a scalable, reliable, and super easy-to-use package,” pronounced Rob Duncan, CEO of Omni Interactions.
Bright Pattern’s higher cloud design is built for confidence and stability. Because it simply beam from 5 to 10,000 agents, Omni Interactions can offer practical hit centers that flex adult and down with clients’ needs. With a extended set of APIs for customization and craving integration, a Bright Pattern height enables Omni Interactions to bond a at-home agents seamlessly and firmly with clients’ craving apps and CRMs.
Purpose-built to support omnichannel, Bright Pattern enables Omni Interactions to simply offer new solutions to clients. “When they are prepared to supplement SMS, chat, or social,” Duncan continued, “it’s easy to make that occur by a Bright Pattern platform.”
For some-more information on a Omni Interactions and Bright Pattern partnership, review a full box study.
About Bright Pattern
Bright Pattern’s cloud hit core program simplifies omnichannel patron use for customers, agents, and hit core managers. Bright Pattern’s Cloud Contact Center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.
About Omni Interactions
Omni Interactions works with Fortune 1000 companies to renovate normal hit core operations into cloud-based, omnichannel-ready centers that improved support today’s patron expectations for code interaction. By pairing socially savvy, well-trained remote agents with purpose-built technology, Omni Interactions creates agile, rarely efficient, scalable omnichannel hit centers that make a certain impact on a patron journey.