As organisations work to exercise digital mutation initiatives around synthetic intelligence, automation and patron self-service, a hit centre contingency play a pivotal purpose to equivocate formulating silos that will repairs a patron experience.
LONDON, United Kingdom (PRWEB)
June 05, 2018
Creative Virtual, a universe personality in patron and worker engagement, believe government and self-service solutions, will be holding partial in a CRMXchange Tech Tank webcast patrician ‘Artificial Intelligence in a Contact Center’. Chris Ezekiel, Founder CEO, will join a row of experts for a live eventuality on Thursday, 14 Jun 2018.
“As organisations work to exercise digital mutation initiatives around synthetic intelligence, automation and patron self-service, a hit centre contingency play a pivotal purpose to equivocate formulating silos that will repairs a patron experience,” says Chris. “I’m looking brazen to pity how Creative Virtual’s intelligent solutions are assisting hit centres build improved relations with customers.”
During his presentation, Chris will explain because hit centres should concentration on centralising believe management, integrating chatbots and live agents, and mixing synthetic comprehension (AI) with tellurian submit when they are building and implementing digital patron believe initiatives. He will share live demonstrations of chatbots, practical agents and live discuss powered by Creative Virtual’s V-Person™ technology, as good as uncover how V-Portal™ (our believe management, workflow government and business comprehension platform) allows organisations to move together humans and AI to emanate consistent, accurate, personalised and seamless omnichannel engagement.
To register for a ‘Artificial Intelligence in a Contact Center’ webcast, revisit a CRMXchange website. A recording of a eventuality will be supposing to all registrants.
To learn some-more about bringing together humans and AI to capacitate anywhere, anytime patron and worker engagement, revisit a Creative Virtual website.
ABOUT CREATIVE VIRTUAL
Creative Virtual, personality of a Queen’s Awards for Enterprise: Innovation 2017, is a universe personality in self-service solutions that capacitate anywhere, anytime patron rendezvous between brands and their customers. Leading tellurian organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rest on a award-winning V-Person™ record to urge their patron support experience, boost sales, revoke costs and build code loyalty.
Backed by an experienced, consultant group as good as an endless partner network, a innovative practical agent, believe government and business comprehension height empowers organisations to yield business with consistent, accurate, personalised and seamless omnichannel rendezvous opposite web, mobile, social, SMS, hit centre, use desk, live discuss and IVR channels. Delivering poignant hit deflection and reductions in normal call doing times, as good as increasing initial hit resolution, together with absolute patron analytics and outcome tracking, a V-Person Smart Help height is a many constrained self-service product in a universe today.
Creative Virtual is headquartered in a United Kingdom with operations in a United States, Australia, New Zealand, India, Singapore and Hong Kong. For some-more information about Creative Virtual and V-Person technology, greatfully revisit a website during http://www.creativevirtual.com.