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Our goal is to move businesses and business closer together. PrestaShop offers a good substructure for merchants to build their online shops. We simply make it easier for merchants to sell and business to emporium by assisting them promulgate effectively.
Miami, FL (PRWEB) Mar 23, 2015
PrestaShop, an attention personality in open source solutions for ecommerce powering over 200 000 stores, partners with Olark, a San Francisco-based live discuss provider with some-more than 10,000 profitable customers, to assistance online merchants bond with their business by live discuss capabilities.
With a entirely integrated module, online merchants can start joining with their business by live discuss in only a few clicks. After a procedure is installed, a discuss box coming can be customized to element a website’s branding. Located on a bottom right-hand dilemma of their screen, visitors can strech a businessman within seconds by clicking on a “Chat Now” button. For some-more endless help, Olark also provides a co-browsing underline that lets merchants, with a customer’s consent, perspective a webpage a patron is now on.
Once a patron triggers a discuss with a merchant, Olark repository a review twin for destiny anxiety by a merchant. When a discuss is finished, Olark prompts visitors for feedback on their experience. This feedback populates Olark’s Chat Ratings, that uncover merchants how any sales associate is performing. Chat Ratings also uncover merchants when chats are busiest on their site segmented by day of a week, and hour of a day, so they can staff accordingly. Olark also provides merchants with patron information such as plcae (based on IP address), pages noticed and either or not they are a returning customer.
“We’re always looking for a latest record that can assistance a merchants sell more. Once a patron lands on a product page, it’s an online merchant’s event to modify that revisit into a sale. With a apparatus like Olark’s live chat, merchants can diminution shake by addressing any questions intensity business might have,” shares Christopher Machin, Partner Manager during PrestaShop. “Beyond that, Olark creates training about a merchant’s patron intensely elementary with their discerning dashboard.”
“Our goal is to move businesses and business closer together,” explains Ben Congleton, CEO and Co-Founder, Olark live chat. “PrestaShop offers a good substructure for merchants to build their online shops. We simply make it easier for merchants to sell and business to emporium by assisting them promulgate effectively. Our wish is that this partnership will make it easier for PrestaShop’s 700,000-member village to capacitate live discuss and improved offer their customers.
To get started with Olark, merchants can pointer adult for a Free Forever Plan with singular facilities or otherwise start a giveaway hearing with entrance to all a core features. Olark offers a extensive assistance core with how-to videos and in-depth product descriptions, as good as weekly webinars. Customers can trigger a live discuss with a use representative on Olark.com with questions during a on-boarding process.
PrestaShop merchants using chronicle 1.4+ can implement a procedure directly from their behind bureau or download a procedure from PrestaShop Addons.