Our association goal is to assistance tiny businesses succeed, and delivering well-developed patron use is a large partial of that mission.
Boston, Mass. (PRWEB) Mar 19, 2015
Customer Care Agent Jeana Pondelli took a Gold Stevie in a “Young Customer Service Professional of a Year – Computer Software and Services” category, while Buildium’s Customer Care department, also famous as “C-Squared,” was awarded a Bronze in a “Contact Center of a Year (Up to 100 Seats) – Technology Industries” category.
Buildium stood out among a swarming margin of some-more than 1,900 nominations submitted by organizations from around a globe. Pondelli’s Gold was her initial Stevie and Buildium’s initial Gold award. The Customer Care team’s Bronze Stevie follows dual awards a association grabbed in 2014: a Silver and a Bronze for value in Customer Service and Sales.
“When employing patron use agents, we demeanour for artistic problem-solvers who are good during assisting business since they adore operative with people,” pronounced Michael Monteiro, Buildium’s CEO and co-founder. “Jeana is a ideal example; nobody deserves a Gold more.”
“Many people see Buildium as a ‘product company’ first, though a loyalty to patron use is only as important. Our company’s goal is to assistance tiny businesses succeed, and delivering well-developed patron use is a large partial of that mission,” Monteiro said. “Having a C-Squared group win Stevies dual years in a quarrel shows how most we value a business and tiny business owners, and a passion for assisting them succeed.”
Pondelli was nominated for a Stevie Award in only her second year during Buildium. “Jeana was a tip performer and patron favorite roughly immediately after fasten C-Squared,” pronounced Ned Prickett, patron caring operations manager. “In her initial year here, we joked that if we could counterpart her 6 times, a rest of a group would be out of work.”
Pondelli also was nominated for mentoring and training new C-Squared agents. In further to troubleshooting customers’ problems and instructing new hires, Pondelli frequently trains Buildium business over a phone, on site, and online. These qualities and skills have done her “indispensable” and a “cornerstone of a department,” pronounced Buildium Director of Services Charlie Driggs.
Watch Jeana Pondelli accept her Gold Stevie Award during The Bellagio
“Buildium has grown so much, generally in a final 5 years,” Monteiro said. “In 2010, we had 2,000 customers, and today, we have some-more than 10,000. We’re unapproachable that we’ve won Stevies during such a duration of fast growth. It shows how most everybody has put into ensuring we have a best patron use in a program industry.”
Buildium provides easy-to-use, affordable cloud skill government program solutions to skill managers and village associations. The association was founded in 2004, and today, some-more than 10,000 business use Buildium’s online skill government program to conduct over three-quarters of a million units in 42 countries. For some-more information, revisit buildium.com.