Resolve Systems Fuels Customer Collaboration with a Launch of New…

Our idea is to settle a village that fosters review and believe share.

Resolve Systems, a many widely deployed IT operations, network operations, and confidence occurrence response automation and adaptation height for Fortune 500 companies, currently announced a new Customer Portal. The Portal was combined to vitalise conversations with Resolve business around prohibited topics and automation use cases while providing a self-enablement engine to entrance best in category playbooks and collection to improved conduct and enhance their occurrence fortitude process.

The new Resolve Systems Customer Portal will flog off with a strong training module designed to yield business entrance to training information formed on their turn of expertise. Customers new to a occurrence fortitude height can entrance a nominal fundamentals march and rudimentary turn trainings, while finish users are speedy to learn some-more modernized techniques and calm with developer and modernized developer curriculum. Customer portal entrance provides:

  •     Product Training
  •     Developed Playbooks and Runbooks
  •     Product Documentation
  •     Knowledge Articles
  •     Case Management and Customer Support
  •     Discussion Groups

“Our idea is to settle a village that fosters review and believe pity to work collaboratively in a stretchable product environment,” pronounced Peter Biber, Senior Vice President of Customer Success during Resolve Systems. “Our business share identical pain points and challenges; a loyal energy of this village is bringing together a constrained and absolute automation calm that has helped these companies accelerate occurrence response and capacitate them to scale and extend their use of Resolve with built out automations. Resolve is integrated with so many record partners and any patron has their possess environments. Now they will have entrance to all required information in one repository.”

Resolve Systems offers a one occurrence response and fortitude height founded in optimization of business processes opposite IT Operations, Network Operations, and Security Operations. Resolve Systems recognizes patron incidents have some turn of likeness opposite those business groups and skeleton to use a Customer Portal to concede business to share automations among one another in an bid to speed occurrence resolution.

About Resolve Systems

Resolve Systems is a tellurian personality in providing a singular height for enterprise-wide occurrence response, automation and routine adaptation for Security Operations, IT Operations, Network Operations and use table teams.

Resolve accelerates occurrence response and fortitude by provision engineers with partially or entirely customized human-guided automations, absolute real-time occurrence partnership and a omnipresence to harmonise existent systems, opposite silos.

Headquartered in Irvine, California, USA with operations in EMEA and APAC, Resolve Systems works with scarcely 100 of a largest tellurian firms and is infancy owned by supports dependent with Insight Venture Partners, a heading tellurian private equity and try collateral organisation investing in high-growth record and program companies.

About Insight Venture Partners

Insight Venture Partners is a heading tellurian try collateral and private equity organisation investing in high-growth record and program companies that are pushing transformative change in their industries. Founded in 1995, Insight has lifted some-more than $13 billion and invested in scarcely 300 companies worldwide. Our goal is to find, account and work successfully with idealist executives, providing them with practical, hands-on expansion imagination to encourage long-term success.

For some-more information on Insight and all of a investments, revisit or follow us on Twitter.

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