“Single Sign On” Unlocks Deeper WFO Integration with CRM platforms

The total outcome of a Virtual Observer CRM connectors with “Single Sign On” provides a transparent and singular advantage as this kind of low formation is singular in this space.

This methodology allows hit core staff to entrance Virtual Observer (VO) with their existent focus credentials, regulating prebuilt integrations with platforms such as Salesforce, Zendesk, Oracle Service Cloud and ServiceNow. Virtual Observer is a Workforce Optimization resolution designed privately for a cloud enabled, complicated Contact Center. The total outcome of a Virtual Observer CRM connectors with “Single Sign On” provides a transparent and singular advantage as this kind of low formation is singular in this space.

This practical spectator “Single Sign-On” capability allows Virtual Observer business to be means to entrance pivotal VO facilities and information right within a CRM desktop, that is rising as a hit core user’s elite workspace. For example, as a simple use of a integrated Salesforce connector, VO business can perspective or investigate information on available audio, screens, chats, etc., that are related to a Salesforce hit record. With “Single Sign-On” enabled, a user can playback available events or perform evaluations, regulating VO controls from within a Salesforce UI. No other WFO vendors take a formation this deep!

As some-more and some-more systems are related by Web services, portals, and integrated applications, a need for a customary that allows confidence information to be common and exchanged. It has turn clearly unsuitable to force users to record in mixed times simply since opposite machines rubbed their several requests. Similarly, portals can't need users to record in any time they entrance a opposite application. “Single Sign-On”, primarily noticed as a arrange of productivity-improving luxury, now has turn a necessity, during slightest wherever users are approaching to knowledge a single, integrated system.

“Single Sign On” lets any user firmly pointer on regulating a singular cue from any finish indicate for a whole WFO platform. Single Sign On (SSO) mitigates correspondence and confidence risks for organizations by giving businesses control over user authentication and user reversal around corporate mandated tools.

Additional Core Benefits of “Single Sign-on” embody simplicity, convenience, potency and security. Simplicity is gained from your users being means to pointer in to a complement with a primary set of real certification to entrance mixed applications. Convenience is felt with involuntary logins and a rebate in user authentication errors. Efficiency is achieved when users won’t need to conduct mixed usernames and passwords, that reduces a series of cue liberation requests placed with your IT staff. Security is sealed down as centralized confidence boundary a user bearing over your network.

Security Assertion Markup Language, or SAML, is an open standard, providing a robust, nonetheless extensible set of information formats to promulgate temperament and authentication information in a accumulation of environments. Along with “Single Sign-On”, SAML is a requirement for today’s formidable environments. SAML is privately designed for flexibility, providing a useful set of mechanisms to exercise Identity Management opposite enterprise-scale record platforms.

Essentially, users will benefit entrance to a Virtual Observer systems by initial authenticating themselves in Salesforce or miniOrange. Considering SAML 2.0 is a standard, an classification could use any SAML 2.0 agreeable Identity Provider for authentication. This does not extent users to Salesforce or miniOrange though some-more so uses them as an example. Once a hit core chooses an Identity Provider, it’s usually a matter of configuring a Identity Provider and Virtual Observer to promulgate with any other.

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