Telarix Launches Powerful New Help Center

Telarix Inc. (“Telarix”), a heading provider of general business solutions for use providers, is vehement to announce a successful launch of a new patron use believe in a pierce to yield business with one-stop entrance to a Telarix Knowledge Base information library as good as additional self-service, best use and associating support resources.

“At Telarix, a tip concentration is a customers. That’s because we have partnered with Zendesk, a best-in-class provider of patron use software,” pronounced Telarix CEO, Marco Limena. “The new Telarix Help Center will be modelled following a Knowledge Centered Support (KCS) methodology, that leverages Telarix’s common knowledge-base opposite all clients. This structured and accurate believe bottom in spin provides an extended and some-more fit patron experience.”

The Telarix Help Center is a industry’s initial repository for best practices in interconnect business and network optimization. Updated daily by attention experts, a apparatus now facilities over 3,000 articles travelling all product and use areas as associated to general conduit business. The upgraded apparatus fosters a some-more thorough patron experience, featuring innovative functionality, including:

  • Self-Service ‘Knowledge Base’ – empowers business to fast entrance answers to their questions on their time.
  • Community Engagement – enables business to share insights with one another, while also providing feedback directly to a Telarix support staff.
  • Auto Discovery – intuitively provides tip recommendations to articles relating customers’ hunt criteria.
  • Dedicated Customer Portal – provides streamlined entrance to a extensive believe bottom and discerning and easy entrance to Telarix Help Center personnel, all around a singular login.
  • Direct Engagement and Support – permitting business to engage, promulgate and conduct their possess priorities and issues.

“We demeanour brazen to lifting a bar on patron support by providing a deeper turn of rendezvous and an extended user believe for all of a valued customers,” pronounced Dan Dooley, Telarix Chief Revenue Officer.

About Telarix

Telarix is a world’s heading provider of business-to-business and OSS/BSS government solutions to urge potency and productivity. The company’s iXLink B2B information sell height enables carriers to optimize operational capabilities opposite all areas of a business — from analytics, billing and settlement, and agreement government to rascal protection, pricing and trade routing. The height provides carriers with an rare turn of prominence and control over interconnect voice, video, information and SMS services and is used by some-more than 4,000 communications companies opposite a globe. For some-more information, revisit Telarix during http://www.telarix.com

About The Author

View Mobile Site
%d bloggers like this: