Zappix solutions broach on customers’ desires for fast, easy-to-use, self-service CX in a cost-effective and discerning to launch package. Zappix brings a corner patron use departments need today.
BURLINGTON, Mass. (PRWEB)
October 02, 2019
The partnership between Zappix, a personality in on-demand patron service, and Unimonica, a personality in slicing corner telecommunications technology, brings a considerable capabilities of Zappix products to an fervent Asia-Pacific market.
Today’s business direct discerning responses, self-service capabilities, and intelligent automation. Zappix Visual IVR, Robotic Process Automation (RPA), and Artificial Intelligence (AI) delivers on patron expectations and severely improves a patron trust (CX). Unimonica, that provides intelligent record solutions to businesses opposite APAC, identified Zappix solutions as a ideal fit for a marketplace fervent for smartphone formation and patron use innovation.
“Zappix solutions broach on customers’ desires for fast, easy-to-use, self-service CX in a cost-effective and discerning to launch package,” pronounced Wing Chan, selling executive of Unimonica. “At Unimonica, we trust that a right bargain and technological corner leads companies towards a successful future, and Zappix brings a corner patron use departments need today.”
Zappix solutions seamlessly bond to any third-party or backend complement and yield absolute results:
- Enhanced patron compensation — easy to use self-service collection (NPS of over 60)
- Reduced series of repeated calls sent to live patron use member
- High containment rates (over 80%)
- Lower call core costs
- Agents empowered to concentration on high-value, formidable calls
“The joining to peculiarity use and technological creation during Unimonica joined with their low trust of a APAC marketplace yield ideal synergy to a goals during Zappix,” pronounced Yossi Abraham, Zappix president. “We are unapproachable to have Zappix solutions enclosed in a apartment of record offering to clients by Unimonica.”
More than 2/3 of business around a universe cite accessing self-serve patron use before any method, and 88% of tellurian business design brands to offer self-service capabilities. Unimonica will continue assisting companies accommodate elaborating patron expectations with a assistance of Zappix On-Demand Customer Service Solutions.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions urge a patron tour during hit core interactions. The open height enables workflow automation, fast deployments, and seamless formation to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a extensive Analytics Suite.
The Zappix resolution provides poignant advantages and ROI: shortening costs by augmenting containment rates for hit centers, improving patron trust and Net Promoter Score (NPS), formulating new income opportunities regulating targeted promotional banners and automation of revenue-generating use-cases.
To learn some-more about Zappix, go to http://www.zappix.com
We’re a immature and gifted organisation of entrepreneurs and engineers with a groundbreaking thought that we wish will minister towards a improved tomorrow. We yield intelligent solutions for companies of all sizes and honour ourselves on a unparalleled, dedicated service.
At Unimonica, we trust that a right bargain and technological corner can lead companies towards a successful future. We always find profitable feedback from a clients in sequence to learn and evolve. Contact us currently to set adult a assembly with one of a sales member or ask a demo.
Learn some-more about how Unimonica can assistance your business attain during https://www.unimonica.net/