“We’ve partnered with Oracle for a decade to offer communication platform integration to extend Oracle’s CRM offerings and assist Oracle customers to improve their customer journeys…” – Aimee Stinson, Director of Strategic Alliances and Marketing
Richmond, VA (PRWEB)
April 03, 2016
AMC Technology, a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of AMC Contact Canvas 6.5 with Oracle Siebel 8.2 IP2015.
Contact Canvas is AMC’s open architecture platform that enables a better call center experience. Contact center agents and knowledge workers can place, receive, transfer and conference customer interactions with full, real-time access to customer information. Screen pop is enabled through Contact Canvas’s ability to transfer data from the CTI platform into an instant, convenient display of customer information.
To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers.
“We’ve partnered with Oracle for a decade to offer communication platform integration to extend Oracle’s CRM offerings and assist Oracle customers to improve their customer journeys by leveraging customer data within CRM. AMC is happy to continue to offer Siebel as a business application that we support through Contact Canvas. As one of only a few vendors that support IP2015, our Oracle Validation demonstrates to customers not only do our products perform as advertised, but also that they have a partner in AMC that is committed to supporting their contact center solution,” said Aimee Stinson, Director of Strategic Alliances and Marketing.
Through Contact Canvas, agents handle calls more efficiently through inbound and outbound screenpops, customer service is improved by reducing the number of call transfers needed through enhanced intelligent routing, and activity reporting is more accurate and consistent.
Every day, tens of thousands of contact center agents and knowledge workers around the globe use AMC Technology solutions to work more efficiently and deliver higher levels of customer service. Our customers range from global Fortune 1000 corporations to small and mid-sized businesses throughout a broad range of functional areas and industries.
About AMC Technology
AMC Technology is a global leader in contact center and CRM integration with over 20 years of experience. AMC powers contact centers and customer interactions for companies around the globe through certified products and unparalleled expertise. AMC’s Contact Canvas™ product suite allows customers to integrate CRM and communication platforms, including CTI, across the enterprise, for call center agents and knowledge workers.