ConnectPath CX is a fully omnichannel Contact Center as a Service (CCaaS) platform with advanced business features that enhance efficiency beyond Avaya’s capabilities. Plus, it delivers enterprise-grade functionality—without the restrictions of Avaya’s new policy.
What is the CloudHesive Avaya Replacement Program?
CloudHesive’s program is designed to eliminate migration challenges and provide businesses with a modern, flexible contact center solution that:
- Requires No Seat Minimums – Perfect for businesses of all sizes, from startups to enterprises.
- Lowers Costs – Pay only for what you use, with scalable pricing.
- Enhances Customer Engagement – Omnichannel capabilities include voice, chat, email, social media, and SMS.
- Leverages AI & Automation – Improve service with ConnectPath CX and Amazon Connect’s generative AI features.
- Ensures a Fast, Seamless Migration – Expert support to transition without downtime or disruptions.
- Provides 24/7 Support & Managed Services – CloudHesive ensures your contact center runs smoothly at all times.
Future-Proof Your Contact Center
“As Avaya shifts its focus to larger enterprises, small and mid-sized businesses need a modern, scalable contact center solution that won’t lock them into restrictive seat minimums,” said Jim Walker, CEO of CloudHesive. “The CloudHesive Avaya Rapid Replacement Program ensures companies have a cost-effective, AI-powered alternative that enhances customer experiences and grows with their business.”
Connect Path CX and Amazon Connect: Trusted by Enterprises Worldwide
ConnectPath CX powered by Amazon Connect has been widely adopted across industries, with numerous Fortune 500 companies leveraging its capabilities to deliver scalable, AI-powered customer service solutions. This broad adoption underscores its reliability, security, and cost-effectiveness, making it the go-to choice for businesses looking to modernize their contact centers.
CloudHesive’s migration experts ensure a fast, seamless transition for businesses currently using Avaya’s AXP Public Cloud, minimizing downtime and disruption.
Features that outshine Avaya capabilities are:
- Real Time Transcription services
- Machine generated Agent evaluation
- Chat and SMS built in with inline language translation
- WebRTC for agent voice connectivity – Ease of use
- Data lake for robust reporting
- Integrations to multiple CRMS including Salesforce
- Gen AI capabilities to drive next best action and agent assist capabilities
Get Started Today
CloudHesive’s Avaya Replacement Program makes migration easy with a team of Amazon Connect certified experts dedicated to minimizing downtime and ensuring a smooth transition.
For more information or to request a free trial, visit http://www.cloudhesive.com
About CloudHesive
CloudHesive is an AWS Premier Consulting Partner and Managed Service Provider, specializing in cloud migrations, managed services, application performance optimization, and advanced Amazon Connect solutions with AI-driven capabilities.
Its flagship product, ConnectPath CX, is a comprehensive Contact Center as a Service (CCaaS) platform designed to deliver seamless omnichannel customer experiences with advance AI-driven capabilities.
CloudHesive continues to innovate in AI, machine learning, and data analytics while expanding its presence across North America, Latin America, and Europe. As a trusted AWS partner, CloudHesive empowers businesses to thrive in the digital age with cutting-edge cloud solutions.
For more information, visit http://www.cloudhesive.com.
Media Contact
Veronica Henley, CloudHesive, 9542560076, [email protected], https://www.cloudhesive.com
SOURCE CloudHesive
