ScoreData’s ScoreFast engine not only streamlines the process of routing customers to the appropriate touchpoints in the enterprise but also simultaneously empowers agents to deliver superior customer service resulting in outstanding customer experiences.
Palo Alto, CA (PRWEB)
October 06, 2017
ScoreData Corporation announced today the completion of its Series Seed round of financing. Participating in the round were the following angel funds: 500 Startups Silicon Valley, USA, Global Reach Investments Ltd, (GRIL), Elevate Innovation Partners VC, NYC, USA, and 3one4Capital, Bengaluru, India.
The modern Digital Contact Center is an indispensable touch-point for customer engagement in the enterprise. ScoreData’s ScoreFast™ is revolutionizing how customers interact with agents at enterprise contact centers. ScoreFast-powered applications are yielding greater revenues, significantly improved operations, and superior customer experiences at Fortune 1000 customers.
“ScoreData is reinventing how customers engage with the enterprise. The vast majority of enterprise engagement centers use script and attribute based routing. ScoreData’s ScoreFast engine not only streamlines the process of routing customers to the appropriate touchpoints in the enterprise but also simultaneously empowers agents to deliver superior customer service resulting in outstanding customer experiences. Early validation by leading firms, the extraordinary management team, and attributable business impact of the ScoreFast-powered applications at the engagement centers, were important reasons why we invested in ScoreData,” said Sridhar Chityala, Chairman Elevate Innovation Partners VC, NYC.
Individuals who invested in the round were Ashok Krishnamurthi (angel investor), Betsy Atkins (Board Member at several US and international publicly held companies), Andrea Weiss (Board Member at several US and international publicly held companies), and Asha Jadeja Motwani (well-known Silicon Valley-based angel investor) and Shalini Prakash (via 500Startups).
About 500 Startups
500 Startups is a global venture capital seed fund with a network of startup programs headquartered in Silicon Valley with over $350M in committed capital across main funds and micro funds. We have invested in 1,800+ technology startups all over the world since our inception in 2010.
About Global Reach Investments Limited
Global Reach Investments Ltd (GRIL) is a private, Isle of Man based investment vehicle with a focus on identifying and backing high growth, high impact ventures with global potential. The first GRIL portfolio comprised 13 investments made over 3.5 years, to date delivering a 5X realized return on capital.
About Elevate Innovation Partners VC
Elevate Innovation Partners, a New York City-based early to mid-stage venture capital fund, recently announced the first close of its Venture Capital fund with target size of $30 Million. Consistent with EIP’s focus, the fund will seek to capitalize Fintech, Enterprise software, Marketing analytics and new media platform startups that have validated business models and are generating revenue. The geographic focus is on the U.S. East Coast with selective investments in India, Germany and Netherlands — all regions where the fund has local partners. EIP has also expanded its focus into new frontiers of unstructured data, machine learning, and robotic decision sciences fields looking for new investments.
About 3one4 Capital
3one4 Capital is an early-stage venture capital fund based in Bangalore, India. The fund works in select market categories and in the intersection of adjacencies that are large, growing, and ready for unique products and services. The focus areas include machine-driven actionable intelligence services for enterprise, enterprise automation, edtech, fintech, media and multi-lingual content generation, and high-margin niche retail. Through a deep involvement strategy, the fund works with founding teams and subject-matter experts to prioritize and strategize for product-market fit, and then optimize for defensibility and growth in revenue and impact. With a focus on margins and on delivering uncompromised end-user experiences, the fund aims to reduce risk, detect new growth opportunities, and return rewarding outcomes to all the stakeholders involved.
ScoreData Corporation is re-inventing how customers engage with businesses across the omni-channel using artificial intelligence and patented dynamic machine learning. ScoreData recently launched ScoreFast™, which not only revolutionizes how businesses combine external data sets with legacy enterprise data, but also dramatically improves customer experience with predictive customer-agent mapping in the modern Digital Contact Center.
ScoreFast is an award-winning predictive application development system that improves critical KPIs such as first call resolution (FCR), shortens average handle times (AHT), and dramatically improves customer experience and net promoter scores (NPS). ScoreFast also streamlines the development of predictive analytics applications at enterprise engagement centers.
ScoreFast deployments have demonstrated significant lift, and performance improvements in legacy systems for several use-cases, at a number of Fortune 1000 customer engagement applications for insurance, financial services, and media industries.
ScoreData Corporation is a privately held company based in Palo Alto, California. http://www.scoredata.com
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